ZOX Help Center

• How do I contact ZOX?

• How much does shipping cost?
• How long will it take to receive my order?
• Standard Untracked Shipping
• Domestic Shipping Information
• International Shipping Information
• International Addresses Must Be in English Characters
• APO & FPO Shipping

See all articles in Shipping →

• Where is my order?
• Can I edit or cancel my order after it has been placed?
• Can I use more than one discount on my order?
• Can I apply my discount to an order after it has been placed?
• Domestic Customers: Will I be charged sales tax for my order?
• International Customers: Will I be charged VAT/tax for my order?
• How is my order packaged?

See all articles in Orders →

• What size wristband do I need?
• What size watchband do I need?
• What are ZOX wristbands and watchbands made of?
• How should I care for my ZOX wristbands and watchbands?
• Can I get my ZOX wristbands and watchbands wet?
• Can you make me a customized ZOX?
• What products will your charms and medical ID charms fit on?

See all articles in Product Information →

• How do I make updates to my ZOX account information?
• Why can't I login to my ZOX account?
• How do I subscribe to marketing emails?
• How do I unsubscribe from marketing emails?
• How do I subscribe to SMS?
• How do I unsubscribe from SMS?

• How and when do I earn points?
• Do my loyalty points expire?
• Can I lose my loyalty points?
• Where can I access my loyalty points?
• International Loyalty Voucher Discounts Varying

• Mystery Club
• Feel Good Club
• String Club
• Grandfathered Mystery Club
• ZOXBlog
• How do I manage my monthly subscription?
• How do I cancel my monthly subscription?

See all articles in Monthly Subscriptions →

• Can I return my item(s)?
• Is there a fee to do a return or exchange?
• How do I start a return or exchange?
• Is anything required to be included in the return package?
• Do I need to return the product in its original packaging?
• What should I do if I receive the wrong product?
• How long does it take to ship an exchange?

See all articles in Returns & Exchanges →

• How do I sign up?
• How long does the first verification take?
• How often can I use my discount?
• What do VerifyPass discounts apply to?

• How do I sign up to get a free birthday ZOX?
• When will I get the code for my birthday ZOX?
• How do I redeem for a reward?

• How do I join ZOX VIP or ZOX Discord community?

• Do you offer a warranty?