Orders

  • Where is my order?

    After your order is placed our team will get it processed and packaged up with care within 1-3 business days. Then your order is on its way to you! ✈️ To track your package, there are a couple of easy ways to find the latest updates on your delivery status. Select the link on one of your trackin...

  • Can I edit or cancel my order after it has been placed?

    We totally get it – sometimes plans change! If you need to make any changes or cancel your order, please reach out to our team at bros@zox.co as soon as possible. We'll do our best to help out, but keep in mind that once your order has been processed and shipped, it may not be possible to make ch...

  • Can I use more than one discount on my order?

    While we love to spread the ZOX love, unfortunately, only one discount code can be applied per order. That being said, we've got some seriously awesome perks waiting for you! We highly recommend joining our loyalty program (It’s free!! You just need a ZOX account) and/or becoming a product subsc...

  • Can I apply my discount to an order after it has been placed?

    We understand that mistakes happen!🫠 If you need to apply a discount after placing your order, please contact our team at bros@zox.co as soon as possible. Please note: We will only be able to apply the discount if it was valid for your order.

  • Domestic Customers: Will I be charged sales tax for my order?

    Taxes may be applied to your order depending on your location and local regulations. The great part is, the taxes will be calculated and displayed at checkout, so there are no surprises! 🙌

  • International Customers: Will I be charged VAT/tax for my order?

    VAT/tax and duties may be applied to your order depending on your location and local regulations. The great part is, the VAT/tax will be calculated and displayed at checkout, so there are no surprises!🙌 Unfortunately, we cannot predict or control these charges, as they vary from country to count...

  • How is my order packaged?

    Your order will be carefully packaged with love and care. We strive to use eco-friendly materials whenever possible, because taking care of our planet is just as important as taking care of you! Each package is free of an order slip and we have a couple of different types of packaging, depending ...

  • Can I add a gift message to my order?

    We’re actually actively working on an option to add a gift message to your order at checkout! Unfortunately it is not something we have up and running quite yet, though if you reach out to our team for needing a note in the package for a special circumstance. We’d be happy to do what we can to he...

  • Can I place an order on the ZOX app?

    Absolutely! Please see the links below to download the app on your iOS or Android devices 📱 IOS Android