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Returns and exchanges are only available for clothing and bags. Due to the collectible nature of our products, all ZOX bracelets and accessories are final sale and not eligible for refunds outside of production defects or incorrect shipment. We may, at our team's discretion, offer exchanges for a...
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Is there a fee to do a return or exchange?
We do not cover the shipping cost for returns or exchanges. In the event of a return for refund, we will refund your original form of payment less shipping costs. In the event of an exchange, we pay to ship the new product(s) to you. -
How do I start a return or exchange?
To make a return, please visit our Returns Center and simply enter the order number associated with your purchase and the shipping address zip code, or the email address associated with your purchase to initiate the return. For exchanges, follow the steps outlined above and select your new item f... -
Is anything required to be included in the return package?
All you need to include in your package is note or print out of your order number or RMA number so that our team can process your return as quickly as possible. If you are making an exchange, please make sure to include what design, size and quantities you would like! 😉 -
Do I need to return the product in its original packaging?
All returned items need to be in their original packaging with all tags still in place. P.S. We always encourage reusing the shipping packaging if possible to save on waste and money, though it is not required for a return! -
What should I do if I receive the wrong product?
I am so sorry to hear that! No need to process a return if we made a mistake on our end. Please reach out to our team right away at bros@zox.co and we’d be happy to help out with this! 😁 -
How long does it take to ship an exchange?
Once we receive your return, we typically process exchanges within 3-7 business days. Your new goodies will be on their way before you know it! 🙌 If you have any questions, please reach out to our team at bros@zox.co and we’d be happy to help out! 😁 -
How do I return or exchange a gift?
Returning or exchanging a gift? No problem! Just head over to our Returns Center and select 'Returning a gift?' If you have any questions, please reach out to our team at bros@zox.co and we’d be happy to help out! -
How long does it take to process a return?
Once we have received your package we typically will process your return and resolution within 3-7 business days. If you have any questions, please reach out to our team at bros@zox.co and we’d be happy to help out! 😁 -
How do I submit for the Happiness Guarantee on my first order?
We've got your back with our Happiness Guarantee! If it's your first order and you're not over the moon with your ZOX, just reach out to us at bros@zox.co, or submit a request via our contact form. We’d be more than happy to help! ❤ -
Happiness Guarantee We're committed to providing the very best experiences to everyone. To do this, we've created the ZOX Happiness Guarantee (subject to the limitations herein). This is our way of saying we're here, ready to do everything we can to make sure you're happy. If this is your first t...
