Returns and exchanges are only available for clothing and bags. Due to the collectible nature of our products, all ZOX bracelets and accessories are final sale and not eligible for refunds outside of production defects or incorrect shipment. We may, at our team's discretion, offer exchanges for a different size when needed.
Clothing and bags are able to be returned within 30 days of receipt in their original packaging with all tags still in place.
Please note, if this is your first order with us we do have our Happiness Guarantee! As a commitment to providing the very best experiences to everyone. If this is your first time ordering and you're not happy with the quality, fit, or overall look of your first three ZOX, please reach out to our team at bros@zox.co or submit for the Happiness Guarantee on our contact form. We’d be more than happy to help!