Shipping

  • How much does shipping cost?

    We've worked hard to find the best rates. We offer free shipping on all orders of $35 USD+ to nearly every country!🎉 Shipping costs vary depending on your location and the shipping method selected. We offer several shipping options to cater to your needs, ranging from standard- untracked to expr...
  • How long will it take to receive my order?

    The delivery time depends on the shipping method you choose and your location. Generally, orders are processed within 1-3 business days. Once shipped, standard shipping usually takes 4-6 business days for domestic orders and 5-15 business days for (most) international orders. Expedited and expres...
  • Standard Untracked Shipping

    This is a new shipping service that we began offering for folks who want the best shipping rate and don’t mind waiting a bit longer. This method will show at checkout as Standard - Untracked - 4-8 Business Days (for our Texans it will be Standard - Untracked - 2+ Days) This shipping option will ...
  • Domestic Shipping Information

    For domestic orders, we offer several shipping options to ensure your package reaches you as quickly as possible. The average delivery time for orders in the US is typically 3-6 business days, plus the processing and handling time it takes for our team to send out your order. Here are the averag...
  • International Shipping Information

    For international orders, the average delivery time for is typically 5-15 business days, plus the processing and handling time it takes for our team to send out your order. Shipping time does vary by country, your shipping option selected at checkout will provide you with the shipping timeframe f...
  • International Addresses Must Be in English Characters

    We're really sorry about this, but currently, our system can only read and print addresses that are input in English characters. If you happen to enter your address using any other characters (non-English ones), there's a chance your package won't make it to your doorstep. We definitely don't wan...
  • APO & FPO Shipping

    We do what we can to support our troops and offer shipping to APO and FPO addresses, please enter your shipping address information as shared below 👇 Country: "United States" City: "APO or FPO" State: "Armed Forces Americas, Armed Forces Europe, or Armed Forces Pacific"
  • Can I edit my shipping address on my order after it has been placed?

    We understand that mistakes happen!🫠 If you need to edit your shipping address after placing your order, please contact our team at bros@zox.co as soon as possible. While we can't guarantee changes can be made, we'll do our best to help out!
  • I received a delivery notification, but my package has not arrived. What steps should I take?

    First of all, we're sorry to hear that your package hasn't arrived yet! Sometimes, delivery notifications can be sent prematurely. We recommend checking with your neighbors or local postal service, as occasionally packages are left with them and sit tight as most packages are delivered within a f...
  • Can I ship to multiple locations in one order?

    Unfortunately, we currently do not offer the option to ship to multiple locations in one order. Each order can only be shipped to a single address. If you need to send items to multiple locations, you will need to place separate orders for each address.
  • Will I have to pay customs/duties fees?

    Customs and duties fees may apply depending on your country's regulations. For most countries, we send packages by a duties paid shipping option, so you will see your duties calculated and paid at checkout (if applicable). If your package is sent duties unpaid, you may receive a duties request by...
  • Lost Orders Over 90 Days Old

    If for any reason you realize an order issue after 90 days have passed since your purchase, don't worry! While unfortunately we're unable to issue a refund or reshipment (refunds can no longer can be processed and shipping data will be expired). Please reach out to our team at bros@zox.co, we’ll ...