I received a delivery notification, but my package has not arrived. What steps should I take?

First of all, we're sorry to hear that your package hasn't arrived yet!
Sometimes, delivery notifications can be sent prematurely. We recommend checking with your neighbors or local postal service, as occasionally packages are left with them and sit tight as most packages are delivered within a few days. If you're still unable to locate your package after 72 hours of it being marked as delivered, please reach out to our team at bros@zox.co so that we can help out further!😁